Im a top performing and aggressive ICT professional with great leadership and communication skills. Im a reliable System administrator with evidence based accomplishments in deploying and maintaining systems and integrating best practices that deliver exceptional results through developing effective & tailored approaches for diverse individuals and organizations..
October 2015 - Present
Delivery of IT Services within the organization including resolving technical software and hardware issues.
Facilitated open communication and discussion between stakeholders, using feedback to assess and promote understanding of need for future changes in services, products and systems
Gathering information from clients to understand their needs and detailed requirements
IT Helpdesk Assistance: Resolving both internal and external end user requests, face to face or remotely.
Install, Configure, maintain and troubleshooting computers and IT equipment such PCs, Laptops, Smart phones, Tablets, Projectors, digital cameras.
Preventative Maintenance on hardware and software including checking on critical systems to ensure there are no interruptions in business.
Mail server: Archiving mails, creating new staff emails, creating and updating mailing list and Creating outlook accounts
Active Directory: password resets, account creations and account terminations and adding computers to domain
Database Administration: querying database and generating relevantreports
Perform backups and recover tasks
Manage IT inventory periodically and ensuring up-to-date records
Work with IT vendors -Service providers to obtain necessary support such as servicing and maintenance of the organization equipment
Website maintenance.
Training users
October 2014 - December 2014
Connection of printers i.e. through LAN IP address or directly using USB
Formatting and installation of operating systems i.e. windows XP,7,8, 8.1, 10
Password resets in case of errors such as blue screen for a PC, as well as other hardware or software related issues.
Registering computer to domain Installation of softwares like Kaspersky anti-virus, sage Accpac ERP Slaving hard disk for the purpose of data backup before, changing PC power supply if faulty
Crimping of Ethernet cable(s), inspecting new printers and new HP laptops for instance its operating system, RAM, processor
Adding static IP address to machines as well as DNS configuration for internet access.
Installation of wireless driver card i.e. PCI and PCI express for wireless access.
Bsc.applied Computer Science
CPA 4